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I cannot access any of the speaker materials. What do I need to do?

Adobe Acrobat Reader must be installed to access the speaker materials. Adobe Acrobat Reader is available by clicking on the Get Acrobat Reader image just below the Archive Navigation. The direct link to download this software is http://www.adobe.com/products/acrobat/readstep2.html

How do I play a session?

Click on the session title from the session list page and then click Listen or View Session to begin the presentation.

The session I have selected is not playing. What is wrong?

First, check to see if you have Macromedia Flash Player 8 Player installed on you computer. If you do not, refer to the Installing Flash Player section below. If you do have Flash installed, make certain to click on the play button in the player to start the session again. If you still do not hear any audio, system resources may be running low, causing the browser to leak memory. To rectify this problem, stop the presentation and restart. If this does not cure the problem, stop the presentation, close the window, and re-launch the presentation or restart you computer. If you are still having problems viewing the presentation, please contact our support center at support@conferencearchives.com

What can I do if I was listening to an audio session and it just quit?

If the audio or video should quit, simply click the play button on the Audio Player controls. This always appears as an arrowhead pointing to the right and the session will begin where it left off.

Do I need to have JavaScript enabled?

Yes. In Netscape, click the Edit menu and select Preferences. In the Preferences dialog box, select Advanced and at the right end check Enable Java and Enable Javascript for Navigator.

What are the recommended Internet browser requirements?

You must use Microsoft Internet Explorer 6.0 or Netscape 6.1 or higher to use Conference OnDemand.

What are the recommended system requirements?

Mac OS System Requirements
A PowerPC processor-based Macintosh computer.
At least 64MB of RAM.
Mac OS 7.5 or later.

Windows Systems Requirements
A Pentium-based PC or compatible computer.
At least 64MB of RAM.
Windows 95/98/NT/ME/2000/XP system software.
A Sound Blaster or compatible sound card and speakers.
DirectX version 3.0 or later recommended.

How do I install Flash Player?

You can access the Flash Installer by either clicking on the Macintosh or Windows button at the top of the archive website or by going to www.macromedia.com/software/flashplayer. Note: You must have an active connection to the Internet in order to complete the Flash software installation.

What if the slides are not showing up?

To play the slides Macromedia Flash Player 8 needs to be installed on your computer. If working from a home computer, make certain that the latest version is installed. The link for the player is close to the top of the archive website. If viewing from an office or company computer, make certain that the company IT department does not have a firewall or similar administrative security feature on your computer, disabling the download. If your company prohibits mp3 files or jpg files from being downloaded, you will not be able to view it at your office.

Can I download or print the speaker materials?

At this time speaker materials are not available for download, but they may be printed.

Can I play a Conference OnDemand CD-ROM in my car?

No, an audio CD is needed in order to listen to the sessions in your car. These CDs will not feature the supplemental material (e.g., Power Points, Word documents, etc.)

Can I play an MP3 audio CD in my car?

Most stock CD players built into modern cars will not handle the MP3 format. Many upgrade players, found in most electronic road shop departments, will offer CD players that feature MP3 capability. These CDs will not feature the supplemental material (e.g., Power Points, Word documents, etc.)

Which type of CD do I need in order to play the session in my car?

An audio WAV CD is needed.

If I ordered a CD-ROM, how to a convert it to an MP3 audio CD that will play in a CD player with MP3 capabilities?

1. On a PC: Close any windows that may have started during the "autorun" feature. Go to "My Computer" and right click on your disc drive. Chose "Open." 

On a Mac: Close any windows that may have started during the "autorun" feature. Double click the CD icon on your desktop.

2. Open the "audio" folder. The mp3 files are inside this folder.

It is recommend copying and pasting these files to your desktop.

If your car will play MP3s, burn a new disc as normal. If your car plays only WAV CDs, do a search on the Internet for free audio converting software and convert your files to WAV files.

How do I load the audio files to my MP3 player?

Follow all of the above steps. When complete, simply import them into your MP3 player as normal.

How do I make the audio files play in my car stereo?

Follow the above steps to pull the audio from the CD-ROM to your desktop. These files can be converted using "ripping" audio software. This software is sometimes included with your computer or CD burner, but not always. If not, affordable software can be purchased at most computer stores or downloaded from the Internet.

If I need more help, who do I contact and how?

Contact Conference Archives, Inc. by any of the following methods:

Email: support@conferencearchives.com
Phone: 814-536-3356, select option 2 for Technical Support.
Fax: 814-536-3377
Address: 239 Main Street Suite 300, Johnstown, PA 15901
 
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